Effective Date: August 1st, 2024
Welcome to Walnut Hill Medical. Your privacy is critically important to us. This privacy policy outlines the types of information we collect from our users, how we use that information, and the steps we take to safeguard your personal data. This policy applies to your use of the Walnut Hill Medical website and services.
Information We Collect
- Personal Information: When you visit Walnut Hill Medical, we may collect information that identifies you personally such as your name, email address, phone number, and any other contact or personal details you provide when using our services, such as seeking prior authorization and appeal services.
- Automated Information: We automatically collect certain information about your visit to our website. This includes your IP address, browser type, access times, and the pages you view. We may also collect data about how you use our services to improve your user experience.
- Health Information: With your consent, we may collect health-related information necessary to provide our services, such as medical history or treatment details, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
How We Use Your Information
- To provide, maintain, and improve our services.
- To facilitate the prior authorization and appeal processes.
- To communicate with you about your requests, our services, and updates.
- To comply with legal obligations and enforce our policies.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Healthcare providers and insurance companies as necessary to facilitate your treatment and services.
- Service providers who perform services on our behalf, under confidentiality agreements.
- Law enforcement or other government entities if required by law or to protect our rights.
Data Security
We implement reasonable and appropriate security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure and we cannot guarantee the absolute security of your information.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete the personal information we have about you.
- Opt-out of receiving marketing communications from us.
Changes to This Policy
Walnut Hill Medical reserves the right to modify this privacy policy at any time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice.
Contact Us
If you have any questions or concerns about this privacy policy or our practices, please contact us at support@walnuthillmedical.com.